It is your obligation to enter the correct delivery address details at time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.
We will ship all orders in trackable bags to ensure delayed deliveries can be followed up with Australia Post
We will arrange for the despatch of your order with 3 working days. Unfortunately, we are unable to guarantee time of delivery.
It is the responsibility of the customer to inform us if an order does not arrive. Once we learn an order has not arrived by the due date, we will provide the tracking number so the customer can start enquiries at Australia Post. We will not be held liable for any loss or damage resulting from late delivery.
Please note that if an item has been lost in transit, we are not required to provide a replacement item immediately. Replacement items will be despatched according to our discretion. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.
Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
If you receive a product that you believe is not what was expected we will replace the item or refund your money at our discretion. It will be your responsibility to mail the item back to our postal address in its original undamaged condition. You must notify us within 10 days of shipping.
We have committed ourselves to protecting your privacy. We use the information gathered to enable your account and to enhance your online experience. We will not sell our database of customer details or details about customers to a third party. Any and all the information collected on this website will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. We respect the right of users to remain anonymous and will endeavour not to knowingly disclose user identities unless directed by a court of law.
We may release customer information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of our users, or others.
When you place an order through this website, we need to know your name, e-mail, phone number, address and credit card details if paying by credit card. This allows us to process and fulfill your order successfully. It also helps us in maintaining your account.
Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies do not contain any personally identifying information. They allow you to place your online order and to login once you are subscribed. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. You will need cookies enabled to use our website.
We offer Credit Card processing, Direct Deposit. Credit Card payments are made directly through Paypals Encryption software to insure your personal details are kept safe. None of your payment details are stored, this ensures you will be happy with your transaction.
Transactions in this online store will be made using Australian dollars
Information Provided on this Website
The website contains information provided by our suppliers relating to their products. We are not responsible for the accuracy of this third party information and we do not endorse it.
Colours and Packaging
Due to the many differences between computer systems and their displays, the colors being shown on your screen may vary from the actual product. We suggest you compare any supplier/manufacturing codes before purchasing.
Manufacturers sometimes update or change their display packaging and there may be differences between the photo’s of packaging on our website and the packaging being supplied.before use
Deciding whether to wash the fabric before use.
Some manufacturers recommend that all fabric is washed before use. However many patchworkers prefer to work with unwashed fabrics. The decision is yours but there are risks of shrinkage and colour fastness with some fabrics. The following link provides a useful discussion on the need to wash fabric